There are five principles, which guide our approach to providing legal services:
We understand that our clients want solutions, not problems. If we must tell you that you can't do something, we'll recommend another way to achieve your objectives. We will never simply say no.
Understanding Your Objectives
Our first objective is to understand our clients' objectives. We will invest much time and effort in understanding your needs and the environment in which you operate. We will appoint a dedicated client care partner to you, who will ensure that our understanding of your business is clear, so that our service delivery to you is consistently on the mark. We understand that our job is to help you realise your objectives - and that will always be the focus of our advice.
Our advice is to the point and given in plain English.
Quality advice and service is of paramount importance to us. We have a partner-led approach using consistent personnel in each of our transactions, ensuring a focussed and cost efficient service. We actively promote quality assurance and control within the firm and our staff receive regular in-house and external training to ensure that they are fully up-to-date with legal developments. Many of our lawyers feature frequently as training providers and speakers at national events.
MacRoberts has grown dramatically over the years as a result of a strategy of developing expertise in a large number of specialist areas of law. As a result, we can offer clients the complete range of legal services, in many of which we are recognised as the industry leaders.